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Site Use and Return Policy

Consumer Information
During the process of visiting our websites, PC Solutions does not automatically collect any personally identifiable information about you such as name, address, phone number, or e-mail address. However, PC Solutions does obtain some types of non-personally identifiable information such as the Internet Service Provider you use to connect to the Internet, your browser type, or the type of computer operating system you use (Macintosh or Windows, for example). The information collected by PC Solutions is used for the purpose of generating demographic data about our visitors. 

Data Collection
PC Solutions, as well as many other sites on the Internet, may use "cookies" to enhance your experience on the web. We cannot use these cookies to personally identify you in any way. What are cookies and why do we use them? A cookie is a piece of data that is stored on your computer at certain times during your visits to a website. This unique data may later be recovered from your computer in order to personalize your internet experience. This cookie can help advertisers understand what you like and don't like about their offerings so that they can cater better to your needs the next time you are interested in their products or services. 

Security
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control.

We at PC SOLUTIONS vow to resolve any problems with any of our services in fair and timely manner. We appreciate your business and want to keep you as our customer!

Technical Support
We at PC SOLUTIONS LLC pride ourselves on providing you with a complete solution from start to finish. If you have any questions regarding our services or products please contact us here.

Returns
Any item purchased from PC SOLUTIONS LLC must be returned within 14 days of purchase. All returns will be for exchange or store credit only!  If You are returning a product purchased online please call 303-659-0865 or e-mail at  websales@eswack.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product back to PC SOLUTIONS LLC. Returns may not be accepted without a valid RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the reason for the return. Software that is opened and or "re-sealed" in non-returnable. All other software is "Exchange" only for like software.
All products returned MUST: be 100 percent complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment.
Shipping charges on returned items are the customer's responsibility; PC SOLUTIONS LLC will match the shipping method and pay for shipping on replacement or exchange item(s).
For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage . Please use a carrier that is able to provide you with proof of delivery. 

Thank You!

PC SOLUTIONS LLC

 

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